Privacy Policy

 

Introduction

Quartz Healthcare Limited is a Company incorporated in England under number 07589529

How we use information you provide us

We use the information we receive from you to provide goods and/or services that you request, to communicate with  you, and to personalise our information sent to you. We do not sell, trade, or rent your personal information to others.

We store all the information you provide us, including information provided via forms you complete on our website, and information which we may collect from your browsing. Our server, in common with nearly all web servers, logs each page that is downloaded from the site.

Any new information you provide us may be used to update an existing record we hold for you. If you provide a work e-mail address we will not be responsible for third parties having access to any communications we send.

Examples of how we may personalise information might include preparing an insurance quote for you, working out which departure airports are near to you or when we will be delivering certain products in your area.

Third parties may deliver some of our products to you or provide all or part of the service requested by you. In these instances, whilst the information you provide will be disclosed to them, it will only be used for the administration of the service provided, testing, and to maintain management information for business analysis.

We ask for your home, mobile telephone number, and email address to enable us to contact you in relation to an enquiry you have made, to contact you about relevant products or services, to contact you if there is a problem with your request, or there is another genuine reason for doing so. If you provide us with credit/debit card or bank account details in order to pay for a service or product, we will keep such details secure and ensure that the details are only used further with your consent and/or for the purposes of any appropriate refunds.

When you enter a contest or other promotional feature, we may ask for your name, address, telephone numbers and email address so we can administer the contest and notify winners.

Occasionally, we may also use the information we collect to notify you by post, telephone, mobile telephone, email and SMS about new or existing Quartz Healthcare Limited services, products and special offers we think you’ll find valuable.

We may use sensitive personal data collected in respect of one product to market another appropriate product to you.

Generally by providing the requested data you consent to Quartz Healthcare using that data for administrative purposes and for informing you of other products and services by letter, SMS, telephone and/or email. We may also use the information we collect to occasionally notify you about important functionality changes to the website.

Each time you receive electronic marketing information or a message, you have the option to decline to receive further marketing information from us. This is known as an ‘opt-out’. If you wish to exercise the opt-out, for Quartz Healthcare services or products please write to Quartz Healthcare Limited Protection Officer at Ferndale Business Centre, 1 Exeter Street, Norwich, Norfolk, NR2 $QB. If you have more than one address or email address please make sure to notify any changes to your preferences for each address or email address you have registered with us.

As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information you have given to us.

If we provide information to a third party (either a provider of a product or service, or an external data processing agency such as a mailing house) we will exercise the strictest control over the third party contractually, requiring it and any of its agents and/or suppliers to:

maintain the security and confidentiality of the information and restrict access to those of its own employees;

use the data for the agreed purpose only and prevent it being used for any other purpose by any other party;

refrain from communicating with you other than concerning the product in question;

return the data to us at the conclusion of any contract term and destroy or delete any copies made of all or any part of the information unless copies are needed to be kept to comply with regulations.

In addition, we will restrict the information disclosed to the absolute minimum necessary, for example, to provide the product or service.

Our own security procedures mean that we may occasionally have to request proof of Identity or check your presence on the electoral roll.

In the event of telephone calls from you, we also reserve the right to ask security questions (which we in our sole discretion deem appropriate), in order to satisfy ourselves that you are who you say you are.

If you contact us electronically, we may collect your electronic identifier e.g. Internet Protocol (IP) address or telephone number supplied by your service provider. This is to identify any repeat website visits, fraudulent behaviour or mystery shoppers using our websites.

Your consent

Before you provide any data to us, we will endeavour to make it clear why we need it. Sometimes we may need sensitive personal data (examples might be past medical history or motoring convictions). When this is required we will obtain your consent first. Otherwise, by providing us with information, either orally or written, or by using our website, you consent to the collection, use and processing of this information by Quartz Healthcare Limited to provide and send you information about their services.

A customer may properly give his or her spouse or partner’s consent over the telephone or via the website provided he confirms that he has permission to do so. If the consent is written, the spouse must independently endorse such consent.

Subsequent to you offering your services, we may enter into an arrangement for that service to be provided by a new third party. If this happens, the terms and conditions of your contract with us will provide that you consent to the transfer and processing of personal and/or sensitive personal data to the new provider, subject to the requirement of the Data Protection Act 1998 and associated regulations.

How we use cookies

Cookies are text files, which identify your computer to our server. We will automatically issue your computer with a cookie whenever you register on our website, (or possibly when you browse), in order to track traffic flows and to additionally make our website easier for you to use.

Cookies themselves only record which areas of the site have been visited by the computer in question, and for how long.

You have the opportunity to set your computers to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time.

Selecting not to receive cookies can mean that certain services, such as Quartz Healthcare Ltd or previous registration identification cannot then be provided.

It is worth noting that some of the third parties present on our website may also issue cookies. Third parties may place and / or read cookies on their web browser as a result of Advertisements being viewed on our websites.

How to accept cookies

Netscape Communicator 8.0

 

Official support for Netscape Communicator ended March 1 2008. The last English language version was 9.0.0.6,

 

available at browser.netscape.com/releases.

 

1. From the menu choose Tools

 

2. Then Optionsand open the Site Controls panel

 

3. On Sites List tab select Master Setting (trust level) to change

 

4. In Web Features the default setting is Allow cookies, which you can change

 

Internet Explorer 6.0

 

1. From the menu choose Tools

 

2. Then Internet Options

 

3. Click the Privacytab

 

4. Move the slider to select the level of privacy you prefer, or click Advancedfor customised

 

settings

 

Internet Explorer 7.0 and 8.0

 

1. From the menu choose Tools

 

2. Then Internet Options

 

3. Click the Privacytab

 

4. Move the slider to select the level of privacy you prefer, or click Sitesor Advancedfor

 

customised settings

 

FireFox 1.0, 2.0 and 3.0

 

1. From the menu choose Tools

 

2. Then Options

 

3. Click the Privacyicon

 

4. Tick the check box for Accept cookies from sites

 

Safari 5.0 (Apple Macintosh)

 

1. From the menu choose Safari

 

2. Then Preferences

 

3. Click the Securityicon

 

4. A cookie section allows you to block or accept cookies

 

Safari 5.0 (PC Windows)

 

1. From the menu choose Edit

 

2. Then Preferences

 

3. Click the Securityicon

 

4. A cookie section allows you to block or accept cookies

 

How to delete cookies

 

To remove cookies follow the steps in this section. Do not try to edit the cookies file on your computer.

 

Netscape Communicator 8.0

 

1. From the menu choose Tools

 

2. Then Optionsand open the Privacypanel

 

3. Click the Cookiescategory

 

4. Click the View Cookies button. The Stored Cookies window opens with a list of all the

 

cookies stored on your computer

 

5. Select one or more cookies and click Remove Cookie or Remove All Cookies

 

Internet Explorer 6.0

 

1. From the menu choose Tools

 

2. Then Internet Options

 

3. On the Generaltab click Settings, then View Files

 

4. Select a cookie and click Delete

 

Internet Explorer 7.0 and 8.0

 

1. From the menu choose Tools

 

2. Then Internet Options

 

3. On the Generaltab, under Browsing history click Settings

 

4. Click View files

 

5. Click the Namecolumn heading to alphabetically sort the files

 

6. Scroll down to files that begin with the prefix cookie: – all cookies have this prefix, and they

 

usually contain the name of the website that created the cookie

 

7. Right-click to delete a cookie you want to remove

 

8. Close the window, then click OK twice to return to the browser window

 

FireFox 1.0, 2.0 and 3.0

 

1. From the menu choose Tools

 

2. Then Options

 

3. Click the Privacyicon and then Show Cookies

 

4. Select a site from the list and click Remove Cookie(s)

 

5. To remove all sites click Remove All Cookies

 

Safari 5.0 (Apple Macintosh)

 

1. From the menu choose Safari

 

2. Then Preferences

 

3. Click the Securityicon and then Show Cookies

 

4. Select a cookie from the list and click Remove

 

5. To delete all cookies click Remove All

 

Safari 5.0 (PC Windows)

 

1. From the menu choose Edit

 

2. Then Preferences

 

3. Click the Securityicon and then Show Cookies

 

4. Select a cookie from the list and click the Remove button

 

5. To delete all cookies click Remove All

 

If you are not using any of the above browsers, then select ‘cookies’ in the ‘Help’ function for information on where to

 

find your cookie folder.

 

If you have any doubts or do not use any of the above systems please refer to www.allaboutcookies.org, which

 

explains in detail how cookies work and how they can be managed.

 

Disclosure of information to third parties

 

As previously mentioned Quartz Healthcare Limited do not sell, trade or rent your information and will never disclose

 

information about you to third parties, except to fulfill your specific orders for a product or information in the event

 

that third parties deliver the relevant service. For example, if you are offered a us, the hotel needs to know whom you

 

are. If you take out an insurance policy provided by a third party, they will need your details in order to administer

 

the policy and process any claims. Other circumstances where we are operationally or contractually obliged to pass on

 

your information may be where third parties administer part or all of the service, underwriting, for pricing purposes,

 

testing, and to maintain management information for business analysis.

 

We may of course be obliged at law to pass on your information to the Police or any other statutory authority.

 

Employees and employees’ spouses or partners

 

Personal and/or sensitive personal data of a Quartz Healthcare employee and his or her spouse or

 

partner who take out a product and/or service with Quartz may be shared to any group company of

 

Quartz for the purpose of operation of the product or service or for administrative reasons. By accepting

 

or purchasing the product or service the employee and his or her spouse or partner provide the

 

necessary consent for this transfer of data.

 

DPA marketing consent

 

Quartz Healthcare Limited have adopted the following procedure in gaining your consent to be placed on their

 

marketing lists.

 

When you first make an enquiry of or buy a product from Quartz Healthcare Limited you consent to receiving

 

marketing about other products and services from us. Your details are placed on our marketing list for the group and

 

a ‘questionnaire’ will be sent to you. This gives a list of all the products of the group and gives the option of choosing

 

which products you would or would not like to receive information about. You can also choose not to receive any

 

marketing from us. Once you have chosen what you would like to receive we ask you to return the completed form

 

back to us. The marketing selections will be administered where applicable.

 

Amendment and retention of information

 

Please advise us in writing as to any changes in your circumstances. Obviously it is preferable for us to retain up to

 

date information. We will amend details as required. We are however obliged and permitted by law and regulation to

 

retain certain types of data for a minimum period of time. The minimum period of time tends to be for six years but

 

can be longer if the statute or regulation requires.

 

Subject access requests

 

You have a statutory right of access to accessible personal and/or sensitive personal data that we hold about you. In

 

order to exercise this right, your application must be in writing for security reasons. Please write to the Data Protection

 

Officer at Quartz Healthcare Limited, Ferndale Business centre, 1 Exeter Street, Norwich, Norfolk, NR2 4QB United

 

Kingdom for requests relating to information held by Quartz Healthcare. Please refer to the information you wish

 

to see giving dates if possible, and enclose your cheque for £10 payable to Quartz Healthcare Limited. We will not

 

administer Subject Access Requests by a third party unless accompanied by a written authority of the individual who is

 

the subject of the request.

 

Your choice of information

 

You may change the type of material sent to you at any time. Quartz healthcare allow you to select which products

 

you wish to receive information about, and to cancel any previous expressions of interest in particular areas. If you

 

wish to take advantage of this, to Information Processing at Quartz Healthcare Limited, Ferndale Business Centre, 1

 

Exeter Street, Norwich, Norfolk, NR2 4QB.

 

Changes to our Privacy Policy

 

If we decide to change our Privacy Policy, we will update all relevant documentation and post any changes onto our

 

websites so that you are always aware of what information we collect, how we use it and under what circumstances

 

we disclose it.

 

Tell us what you think

 

Quartz Healthcare Limited welcome your questions and comments about privacy. Please write to The Group Data

 

Protection Officer, at Quartz Healthcare Limited, Ferndale Business Centre, 1 Exeter Street, Norwich, Norfolk, NR2

 

4QB.